At NXG Supply, we value your satisfaction and want you to have full confidence when shopping with us. If you are not completely happy with your purchase, our Returns & Refunds policy makes it simple and hassle-free.

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be unused, unworn, and in original packaging with tags intact.
• Certain products such as underwear, cosmetics, and perishable goods are not eligible for return due to hygiene and safety reasons.

How to Request a Return

• Send a message to nxgsupply.com.

Refund Process

Once your returned item is received and inspected, you will receive an email notification confirming approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to your original method of payment.
• Shipping fees (if applicable) are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please initiate a return for the item you no longer want, and place a new order for the desired product.

Contact Us

For any questions or assistance regarding returns and refunds, please contact our support team at support@nxgsupply.com.